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Help & Frequently Asked Questions


If you have any questions or require some assistance please contact us at (888) 463-3323 or email

Frequently Asked Questions (FAQ’s)

Q:  What is your mailing address?
A:  General inquiries: ADTS/PennWell, 1421 S. Sheridan Rd., Tulsa, OK 74112. Courses/Answer sheets: ADTS, P.O. Box 116, Chesterland, OH 44026.
Q:  How do I know if my state will accept these CE credits?
A:  Please contact your state board directly for their specific rules and regulations. Most state approve supervised self-study courses that are ADA CERP.
Q:  I’ve never taken a course like this, how does it work?
A:  View or Read the course materials provided online. Upon completing your program review you will be required to complete an online program post-test. Once you have answered all the questions you may submit your answers and receive an immediate grade report. Upon receiving a passing grade you will be asked to complete the program evaluation form. Upon submitting the evaluation form you will be provided with a link from within "Your CE Archives" page to View and/or print your program verification form. This verification form will indicate your name, course title, date of completion, and the number of CE credits earned. You will then utilize this verification form to report your CE credits to your state. The verification form will contain the date on which the course was received.
Q:  What happens if I take a test and do not pass?
A:  You may take the online post test again by selecting the link provided within "Your CE Archices" page. You wll be allowed you to retake the test until you reach a passing grade of 70% or higher. There is no additional charges associated with retesting.
Q:  Do I have to be registered with to complete an online program?
A:  Yes, you must be registered or signed in to access an Online Examination and receive CE credit for your program participation. However, if you are a registerred user with (a sister PennWell CE program), you may use the same user login information when signing into
Q:  If I do not have time to complete reviewing an acitivty do I have to reselect it from the "Online CE Listings" page?
A:  If you have signed in an added the program to "Your CE Archives" page just sign in and proceed to your archives page by selecting the "Your CE Archives" Tab found within the site navigation. Programs previoulsy added will be listed along with links to the program materials, online post tests, Validation Forms and results.
Q:  If I do not have time to complete the online Post Test I have started can I save my answers and return later?
A: No, you can not save your answers to online exams started and not completed. However, you may return anytime in the future and signin and return to "Your CE Archives" page and select the "Take Post Exam" link is provided. You may print the exam page prior to logging out to use for future reference upon your return.